The improvement in technology has no doubt impacted every aspect of man’s life. Today, machines now perform effectively those functions that previously keep humans awake, all thanks to Artificial Intelligence which simply suggests the machine mimic of cognitive functions that humans associate with other human minds e.g. learning and problem solving; and Chatbox which is a simple software program that can respond to consumer prompts within a messaging platform or texts.
The Top Industries Driving Chatbot Innovation
Different types of AI such as Insurance AI, Communicative AI (Chatbox), Retail AI among several others has however today enhanced business performance in the following manner.
Insurance
- Claim Management: - with AI powered virtual insurance chatbox, the healthcare personnels can now provide unmatched services to patients. Such services include checking their existing coverage, claims submissions, status tracking, and payment information. AI chatbox too enhance efficiency, reduce cost on labour in insurance claim processing thereby availing our customers the opportunity to offer world-class services geared towards patients’ attraction, retention and sustenance.
- Underwriting: - healthcare personnels can now save time and money using AI to better analyse data, predict client’s risk thereby providing clients with adequate insurance and companies with protection from risky clients.
- Automated Advisory: - with AI excellent analytical power such data as age, gender, state, zip code, income etc. people can now deduce the most relevant product for their patients, get recommendation for burial coverage, term coverage and general life assurance coverage. It as well makes mapping of product to meet specific need of clients by insurance sellers easier.
Conversational AI
Customer Service: - chatbot is used to provide automatic information, facilitate purchase and as well connect customers to required services 24hours. From this, strategic information such as detailed preferences, comments, habits, feelings, needs, etc. can be identified, tracked and transformed into actionable intelligence to identify trends, problems, signals which inform customized requirements.Retails
- Ratings and Reviews: - with just a few click from a prompt message through Chatbox on discovery of new purchase and delivery, we now get effective feedback on quality and satisfactory status of product or services rendered.
- The personal shopper help one to locate product (shirts) that best suit physique, taste and within budget range.
- The warranty advisor reminds customers of purchase history, provides coverage/repair information and notifications whenever needed.
Food industry
Food Ordering Chatbox: - Today, consumers can now choose meals based on eating preferences while chatbot help respond to enquiries, process and customise orders.This article is contributed by topbots.ai
